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Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, by Mikel Harry, Richard Schroeder
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The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results.
Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.
What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place.
Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales.
This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs.
Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.
- Sales Rank: #767003 in Books
- Brand: Doubleday Business
- Published on: 1999-12-28
- Released on: 1999-12-28
- Original language: English
- Number of items: 1
- Dimensions: 9.55" h x 1.05" w x 6.49" l, 1.10 pounds
- Binding: Hardcover
- 320 pages
Features
Amazon.com Review
Mikel Harry and Richard Schroeder think they've figured out a management program that really works. While at Motorola in the 1980s, they helped pioneer Six Sigma, a process that "guides companies into making fewer mistakes in everything they do--from filling out a purchase order to manufacturing airplane engines." Since then, the two have left Motorola and have turned Six Sigma into a lucrative business that saw over $100 million in consulting contracts in 1998. And now the book.
In Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Harry and Schroeder explain Six Sigma and show how it's working at companies such as General Electric, Polaroid, and Allied Signal. The authors contend that most companies today are working at a "sigma" level of between 3.5 and 4, and that with just a one-sigma shift, companies will experience "a 20 percent margin improvement, a 12 to 18 percent increase in capacity, a 12 percent reduction in the number of employees," as well as "a 10 to 30 percent capital reduction." Sigma is a quality metric that counts the number of defects per million opportunities (DPMO). For example, a sigma level of 3.5 means that a process has 22,700 DPMO; a sigma level of 4.5, 1,350 DPMO; and a perfect six sigma, 3 DPMO.
At the heart of Six Sigma is the notion that quality saves money--lots of money. Harry and Schroeder argue that for most companies "the cost of quality is roughly 25 to 40 percent of sales revenue ... at six sigma the cost of quality declines to less than one percent of sales revenue." The idea is not to create quality-assurance programs but to eliminate the need for them altogether. When a company is operating at six sigma, costs that would otherwise go to inspection, rework, warranties, and customer service drop to the bottom line. Six Sigma is a compelling concept that many companies have tied their futures to. Well written, this book is a great introduction for investors, managers, and anyone who sees Six Sigma on the horizon. --Harry C. Edwards
From Library Journal
A hot new management tool; from the cofounders of the Six Sigma Academy, Inc.
Copyright 1999 Reed Business Information, Inc.
Review
What the business world is saying about Six Sigma:
"[Six Sigma] is the most important initiative GE has ever undertaken--it is part of the genetic code of our future leadership."
--Jack Welch, CEO, GE
"We've taken the difficult but basic Six Sigma skill of reducing defects and applied it to every business process, from inventing and commercializing a new product all the way to billing and collections after the product is delivered. Just as we think we've generated the last dollar of profit out of a business, we uncover new ways to harvest cash as we reduce cycle times, lower inventories, increase output, and reduce scrap. The results are better and more competitively priced products, more satisfied customers who give us more business, and improved cash flow."
--Larry Bossidy, CEO,��AlliedSignal
"The [Six Sigma] Breakthrough Strategy gives new structure to the tools we already had. Structure has been the key element missing in Polaroid's drive for quality. I keep telling my people that the Breakthrough Strategy cookbook tells us how to use time-tested ingredients in new ways--For us, the results from the Breakthrough Strategy have been quick and powerful."��--Mike Hart, Black Belt engineer, Polaroid
"Mikel Harry's innovation of Breakthrough Strategy has taken quality into America's boardrooms. While Dr. Deming's theory of profound knowledge built management awareness and Dr. Juran's trilogy helped to establish the foundation of a solid quality 'science,' Dr. Harry has demonstrated how to make theory become practice at companies like Motorola,��ABB,��AlliedSignal, and GE."
--Gregory Watson, President,��American Society for Quality
Most helpful customer reviews
118 of 119 people found the following review helpful.
A Well-Written Appetizer but No Entree Included
By Chris Mastro
A well-written book that gives insight into what 'Six Sigma' is all about - a change strategy for relentlessly driving defects out of your products, processes and services to increase profitability. It's about leadership and a structured, data-based approach to problem solving. Having been a Wave 1 Black Belt at AlliedSignal during the launch of Six Sigma, I can verify that the Breakthrough methodology (DMAIC)really does work. For those of you who have been through numerous 'TQ initiatives' and countless SPC campaign with no real impact on business performance, the case studies presented in this book are enlightening.
On the negative side, for those who want a complete A to Z textbook on how to implement Six Sigma in their own organization, prepare to be disappointed. No information is provided on the statistical tools that go hand-in-hand with the DMAIC roadmap (I guess the Six Sigma Academy can't give away all their secrets).
In summary, thumbs up if you want an overview and real-life examples of what Six Sigma is all about. Thumbs down in you want a detailed textbook or reference book on the subject.
0 of 0 people found the following review helpful.
Four Stars
By Amazon Customer
What was good
5 of 7 people found the following review helpful.
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By Ihab Ibrahim Amer
From my prespective, readers who purchase a book on Six Sigma are somehow experienced on Quality processes and want to learn more on the topic. However, this book is a total dissapointemet, as it is more of advertisement than knowlege. The author could have written ten pages to describe what was said on 281 pages! All that was written were Black Belts, how vital were they to the process. No emphasis on the Six Segma process, no description of the mechanism from an engineering prespective. It is more of 'Six Segma is the best and we can deliver the impossible' approach! For me this could be a good Novel to read, not for serious Managers.
See all 45 customer reviews...
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